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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
General Questions
What is gensup.com?
Gensup.com is a leading e-commerce website specializing in mobile accessories and everyday essentials. We pride ourselves on offering high-quality products at competitive prices.
Where is gensup.com located?
Gensup.com operates exclusively online, allowing us to serve customers globally. We currently ship to the United States and Europe.
What are your business hours?
Our website is accessible 24/7, so you can shop at your convenience. Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM CST. Reach us anytime at contact@gensup.com.
Do you offer international shipping?
Yes, we provide international shipping to customers in the United States and Europe. Shipping rates and delivery times may vary based on your location and order weight.
Order & Billing
How do I place an order?
Shopping with us is simple:
- Browse our product categories.
- Add your chosen items to the cart.
- Proceed to checkout.
- Create an account or checkout as a guest.
- Enter your shipping and billing details, choose your shipping method, and place your order!
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express.
What is your return policy?
We offer a hassle-free 30-day return policy on unused and unopened items. Please note that return shipping costs are the responsibility of the buyer. For more details, visit our Return Policy page.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Use the link provided in the email or visit the courier’s website to track your shipment.
Product Questions
What types of products do you sell?
We specialize in mobile accessories and other practical items for daily use. Browse our product categories on the website for more details.
Do you offer product warranties?
Some products come with manufacturer warranties. Check the individual product descriptions for warranty details.
How can I find out more about a specific product?
Each product page includes detailed descriptions, specifications, and benefits. Many items also feature customer reviews for additional insights
Account Questions
How do I create an account?
Click the “Create Account” link at the top of the page and follow the prompts. Creating an account lets you save shipping details, track orders, and view your purchase history.
How do I update my account information?
Log into your account and click on “My Account” to update your details.
How do I delete my account?
If you’d like to delete your account, email our customer service team at contact@gensup.com for assistance.
Get In Touch
If you have additional questions or need support, feel free to contact us at contact@gensup.com. We’re here to help!
Free shipping on orders over a certain amount
Lifetime Customer Support
Secure, Easy Payments
